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Utility Billing FAQs
How do I set up a NEW credit card with IVR / TEXT TO PAY

Call 1-833-269-6013

Press 1 for English or 2 for Spanish

Press 3 to manage saved card

Enter your utility account number

Enter your street number of the address

Your account will be retrieved and then you'll press 3 to ADD a new card

How do I edit my Credit Card for WEBSITE payments?

1.  Log into the Online Services Payment home page

2.  Click on the User icon (your initials) in the upper right hand corner and Select Payment Information

3.  Click on the Edit icon (looks like a pencil) next to the credit card.

4.  Any of the following fields may be edited: Card Experation month, Card Experation year, Cardholder name, Billing Address, Billing Zip code.

5.  Click on Save. The updated card is now on the Payment Information Page.

How do I DELETE a credit card with IVR / TEXT TO PAY?

Call 1-833-269-6013

Press 1 for English 2 for Spanish

Press 3 to Manage saved cards

Enter your utility account number

Enter the street number of the address

Your account will be retrieved and then you'll press 2 to DELETE a card

How do I UPDATE my credit card with IVR / TEXT TO PAY?

Call 1-833-269-6013

Press 1 for English or 2 for Spanish

Press 3 to manage saved card

Enter your utility account number

Enter the street number of the address

Your account will be retrieved and then you'll press 1 to EDIT a saved card

EyeOnWater

Are you ready to conserve water? EyeOnWater is a new customer portal to help you do just that! Our field staff have been working hard to make this new functinality available to our customers.  You can sign up if your HVLCSD account starts with a 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 11, 12 & 13

Accounts begining with 14 are currently being installed.

Visit  Eye On Water  to sign in or create an account and begin monitoring your water usage today.